Terms and Conditions

1. Acceptance of Terms

By using the website or engaging the Services you accept and agree to be bound by these Terms. If you do not agree, do not use the website or request Services. Separate written agreements may apply to certain paid engagements; those agreements govern to the extent they conflict with these Terms.

2. Services, Quotes and Engagements

Services include advisory work, Technical Deep-Dives, workshops, scoped implementation, CTO advisory and related deliverables. Descriptions, pricing ranges and deliverables presented on the website are informational and may change.

• Quotes: Fees, timelines and deliverables for paid services are provided in a separate written quote or agreement and become binding only when accepted by both parties.
• Scheduling: Appointments and deliverables are scheduled subject to availability. Any time estimates are approximate and may be updated as work is scoped.

3. Fees, Payment and Taxes

Payment terms are set out in the applicable quote or invoice. Unless otherwise stated, fees are due upon receipt of invoice.

• Taxes: You are responsible for any taxes, duties or governmental charges associated with the Services, except for taxes based on the provider's net income.
• Late payment: Late payments may incur interest and/or suspension of Services until payment is made, as specified in the invoice or agreement.
• Refunds and cancellations: Cancellation and refund rights, if any, are specified in the applicable agreement or booking confirmation. For short consultations or fixed-fee reviews, a partial or full fee may be retained for late cancellations or no-shows.

4. Client Responsibilities

Clients must provide timely, accurate information and access to systems, data and personnel as reasonably requested. Delays or omissions by the client that affect delivery timelines are the client's responsibility and may require schedule or fee adjustments.

5. Intellectual Property

Unless otherwise agreed in writing, the provider retains ownership of methodologies, templates, frameworks, and any pre-existing intellectual property used to deliver Services. Deliverables produced specifically for the client under a paid engagement are granted to the client for internal use upon full payment, unless the parties agree otherwise in writing.

Client-provided materials remain the client's property. Each party grants the other a limited license to use supplied materials solely for the performance of the applicable Services.

6. Confidentiality and NDAs

Both parties agree to keep confidential information received in connection with the Services confidential and to use it only to perform obligations under these Terms or any separate agreement. The provider will sign a mutual or unilateral NDA on request prior to receiving confidential materials. Practical protections include minimal-data pre-call reviews, encrypted transfer links and least-privilege access, but clients should not transmit highly sensitive information until an NDA or contract is in place.

7. Data Protection and Privacy

Collection and processing of personal data is governed by the website's Privacy Policy. See the Privacy Policy at /Legal/PrivacyPolicy for details about how personal information is handled.

8. Third-Party Services and Links

The website may link to third-party sites or integrate third-party services. Links and references are provided for convenience; they do not imply endorsement. The provider is not responsible for third-party content, availability, or practices, and your use of third-party services is subject to their terms.

9. Warranties and Disclaimer

Services are provided on a reasonable-efforts basis. Except where required by law, the provider makes no warranties, express or implied, regarding merchantability, fitness for a particular purpose, accuracy of information, or non-infringement.

Clients are responsible for validating technical findings and for decisions based on deliverables; deliverables are guidance and do not guarantee outcomes.

10. Limitation of Liability

To the maximum extent permitted by law, the provider's total liability arising out of or related to these Terms or any Services (whether in contract, tort, negligence, or otherwise) is limited to the fees actually paid by the client for the specific Services that gave rise to the claim in the 12 months preceding the claim. In no event will the provider be liable for consequential, incidental, special, punitive or indirect damages, loss of profit, loss of data, or business interruption.

11. Indemnification

You agree to indemnify, defend and hold harmless the provider from and against any third-party claims, losses, liabilities, damages and costs (including reasonable attorneys' fees) arising from your use of the Services, your breach of these Terms, or your negligence or willful misconduct.

12. Termination

Either party may terminate an engagement in accordance with the applicable agreement or for material breach if the breach is not cured within a reasonable period after written notice. Termination does not relieve you of the obligation to pay fees for Services performed or expenses incurred prior to termination.

13. Changes to Terms

The provider may update these Terms from time to time. Updated terms will be posted on the website with a new effective date. Continued use of the website or Services after changes are posted constitutes acceptance of the updated Terms. For material changes affecting existing paid engagements, the provider will provide notice and obtain agreement where required by contract or law.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction where the provider has its principal place of business, without regard to conflict of law principles. Parties should attempt to resolve disputes informally in good faith. If informal resolution fails, either party may pursue any available legal remedies in the courts of that jurisdiction.

15. Accessibility and Acceptable Use

The provider strives to make the website accessible and to operate it responsibly. You agree not to misuse the website or Services, attempt unauthorized access, interfere with operations, or transmit harmful content. The provider may suspend access for suspected abuse or security risks.

16. Miscellaneous

• Entire agreement: These Terms, together with any separate written agreements between the parties, constitute the entire agreement regarding the subject matter and supersede prior understandings.
• Severability: If a court finds any provision invalid or unenforceable, the remaining provisions will remain in effect.
• No waiver: Failure to enforce a right is not a waiver of that right.